We are represented in the US by eVia Solutions LLC, located in Jacksonville, Florida. eVia Solutions was founded about 6 years back and has been primarily in Medical Transcription and IT consulting fields. They represent the face of our business and customer support in United States.

eVia Solutions LLC works closely with our business clients in providing initial knowhow, training and knowledge transfer of the MT process. They also help our clients with initial setup, infrastructure and provide all the required support until the client is stabilized and is comfortable with the MT process. Beyond establishment of the MT process at the client side, they continue to addresses all clients queries /issues as and when they arise. eVia Solutions LLC has a strong track record of providing excellent reliable customer support for all our clients through quick troubleshooting of all kinds of issues at the clients end.

Bridging Culture gap – The people at eVia are well versed with the American culture and prevent issues that could arise in the areas of communication, schedules and internationalization. They help set clear expectations for our clients and help define the client needs for us by bridging the cultural gap. They play a proactive role in touch basing with our clients on regular basis to check if the MT process is running seamlessly.

eVia Solutions provides readily available customer and technology support where our clients do not have to wait 12 hours to receive support when issues are encountered. Their phone lines are open 8a.m. to 6 p.m. EST, Monday through Friday for all our US clients. Clients call a local (US) phone number to contact eVia Solutions for information, queries and issues and don’t have to call overseas or wait an email response.